Frequent Asked Questions:
Q: What is the overall steps to order with you?
Q: What is your payment terms and minimum order?
Q: Can you mix different types of product for us?
Q:How do we know if a product is antique or modern reproduction?
Q:What is the minimum order?
Q:How about packing?
Q: What is the leading delivery time?
Q:Will we be liable for any import taxes or duties?
Q: What is shipping and handling charge?
Q:What happens if an item arrives damaged?
Q: What is the overall steps to order with you?
1) Register to become our member.
2) Select items on our online shop.
3) Check after shopping.
4) Fill up the receiver's detail information such as your business name or your name, address, country, phone, and email.
5) Select shipping method and payment way you prefer.
6) Check your order detail.
7) If OK go on with "Next Step" and make make deposit as directed on the web.
8) You can check your cart and order detail in your member area.
9) Inform us after you have made the deposit.
10) If we confirm that you down payment has arrived we started process your order immediately.
11) Send you pictures after all items in the order are ready to ship for your reference and confirmation.
12) Make balance and freight payment to us.
13) We'll make shippment as soon as we get your final payment. And then send you all the documents.
14) You or your agent do the custom clearance with the documents.
15) You get the goods in your country. |
Q: What is your payment terms and minimum order?
The minimum order(goods value) is US$1200.
We need 50% prepaid when you place an order, and 50% pay once the goods are all finished. Plus the shipping fright. You are welcome to visit our factory and warehouse to confirm the order.
Payment Method:
1) Bank money wire transfer.
2)Paypal: We prefer all payment by bank money wire transfer. But for deposit payment you can pay by either bank money wire transfer or Paypal.
Q: Can you mix different types of product for us?
A:Yes, we do. Apart from the goods we offered we have long term partners to supply different items to meet your requirment and market. We also put small items into cabinets or trunks. It can increase your variety and save shipping.
Q:How do we know if a product is antique or modern reproduction?
A: For retailers you buy from our stock and it is clearly stated on our web pages.
For wholesalers generally speaking, over 85% of our items are antique and others are reproductions. Once you place the order(make down payment) , we'll pick up from our stock or let our staff collect over China. We'll mark condition for every item including old or new at the time. You can delete new ones and ask other old items instead then. But before we get your deposit we can not explain which ones are new or old so that we can concentrate on the service for valuable customers.
Q:What is the minimum order?
A: The minimum order is US$1200(net goods value). If you are wholesale buyers intend to buy a full container please go to www.orientantique.com to do shopping.
Q:How about packing?
A:Big items will be packed by carton and small items packed by foam. They are strong enough to protect the goods.
Q: What is the leading delivery time?
A: It usually takes about 30 to 50 days since we get your down payment. However if you select most from our stock we can make delivery much quicker.
Q:Will we be liable for any import taxes or duties?
A: Yes, it is on your side.
Q: What is shipping and handling charge?
Shipping (Freight):
Our forwarder is experienced in shipping worldwide of our goods. They will arrange well everything necessary in shipping from China. We'll contact you on shipping after we get your deposit for the order. It's usually US$80 to 150 per cubic meter to main international seaports. And it deffers from US$280 to 380 per cubic meter if you want to ship to your address(home).
Custom clearance and documentation charge(Handling charge):
There's US$120 handling charge including custom clearance, shipping arrangement, documentation, standard packing per order depends on minimum order US$1200. If you need fuming add US$100 to 150.
Q:What happens if an item arrives damaged?
A:You have the following options:
We'll send you a new one instead if it's worse damaged. And if there's a little damaged we'll do some compensation.
Hope my answer will be a little help on your understanding on how to order with us. If you still have other questions don't hesitate to contact us.
Best Regards
Funlain Yong |
